Customer Service Officer Needed at PecanTrust Microfinance Bank Limited

Organisation: PecanTrust Microfinance Bank Limited

Qualification: HND/BA/BSC

Job Position: Customer Service Officer

Location: Lagos, Nigeria

Deadline: 30th October, 2021

About PecanTrust Microfinance Bank Limited

PecanTrust Microfinance Bank Limited is a financial institution licensed by the Central Bank of Nigeria. We offer a wide range of financial services to a diversified client base that includes low-end entrepreneurs, the under banked, high-net-worth individuals, among others.

At PecanTrust Microfinance Bank Limited, our core value is “growing together”. We pursue this by supporting early-stage, small and medium-sized enterprises (SME), the informal working class, and low-income families.

Interested and qualified candidates are invited to apply for the position of a Customer Service Officer.

Job Description:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Resolve customer complaints via phone, email, mail, or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Inform customers of deals and promotions
• Sell products and services
• Compile reports on overall customer satisfaction

Requirements:

• B.Sc Degree
• Experience in microfinance banking operations
• Minimum of 2 years experience in banking
• Proven customer support experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Computer Skills
• Must be familiar with the microfinance regulatory and supervisory guidelines
• Demonstrated track record in people management.

Method of Application

Send a copy of your CV & Cover Letter to: hr@pecantrust.com using the Job Title as the subject of the email.

Deadline: 30th October, 2021.